A Public transport corporation has hired 1000 buses for the different routes for the passengers of metropolitan city. Most of the 3000 crewmen (drivers, conductors, helpers etc.) of these buses have been found to be wanting in satisfactorily dealing with public and daily commuters. They seem to be little interested in the job and the job seem to have lost all meaning to them.
Questions
1. As manager of the public transport company what measures do you suggest to improve the working of crewman in question?
2. Is it possible to modify their behaviour by planning a suitable type of training? Suggest one.
1. The following measures can be taken to improve the performance of the crewmen in the company.
i. Proper training must be given to the crew with regard to the required soft skills.
ii. Various financial and non-financial incentives can be given to the employees so as to help them develop interest in the job.
iii. The employees should be made aware of the importance of their job.
2. Yes, proper training can help in modifying the behaviour of the crewmen. Training should be given to them with regard to the required soft skills to deal with the commuters. The training should be such that it makes the crew more sensitive and courteous towards the commuters.
i. Proper training must be given to the crew with regard to the required soft skills.
ii. Various financial and non-financial incentives can be given to the employees so as to help them develop interest in the job.
iii. The employees should be made aware of the importance of their job.
2. Yes, proper training can help in modifying the behaviour of the crewmen. Training should be given to them with regard to the required soft skills to deal with the commuters. The training should be such that it makes the crew more sensitive and courteous towards the commuters.