Am i correct in both
(Question 11 was from story ) (question 12 was I don't know )

Solution:

Both are correct.
a)  A story can be anything - factual information, fiction, funny, tragic, drama etc.  So your answer is correct.
b) Talking face to face is just one aspect of communication. It is basically exchange of information by speaking, writing, or using any  other medium. So the answer is correct.