Anchal purchased a food processing machine for 23,000 from 'Kajal Machinery Pvt. Ltd.' She found that the machine was not working properly. Despite many complaints, the defect was not rectified by Kajal Machinery Pvt. Ltd.
(a) Identify the consumer right that has been violated by Kajal Machinery Pvt. Ltd.
(b) Suggest the appropriate forum where Anchal can file her complaint.
(c) Can she appeal to the Supreme Court if she is not satisfied with the order of the appropriate forum? Give reason in support of your answer. (3)
Dear Student,
Here is your answer,
Ans.1 Right to seek redressal has been violated here.
Ans 2. She can make her complain in District Forum as the value of the goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs.
Ans 3. No, She cant file her complain in supreme court directly. If she is not satisfied with district forum's decision then she can go for State commission with in 30 days of order , then National Commission , then Supreme court.
Regards.
Here is your answer,
Ans.1 Right to seek redressal has been violated here.
Ans 2. She can make her complain in District Forum as the value of the goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs.
Ans 3. No, She cant file her complain in supreme court directly. If she is not satisfied with district forum's decision then she can go for State commission with in 30 days of order , then National Commission , then Supreme court.
Regards.