class 12 student was in need of a ball pen he went to the nearest stationary shop the shopkeeper sold a wide variety of ball pen having of different prices is selected A pen and paid 250 the maximum retail price he also paid the cash memo for the same feather satisfied on using the pen as it for mizzenmast is expectation identify the right exercise by the admin above case and find the right that empowers the consumer to file a complaint to be held in the case of dissatisfaction briefly explain the importance of consumer protection act on the views of consumer