Difference between formal and informal communication - Business Studies - Directing

Question

Difference between formal and informal communication

Shvetika Sharma · Accepted Answer

Basis
of Difference

Formal
Organisation

Informal
Organisation

Meaning

It is
an officially defined system of roles and authority (superior
subordinate relationship) in an organisation

It
refers to a network of relationships that arise out of informal
communication among the employees of an organisation

Formation

It is
deliberately created by the managers

They
arise spontaneously and are not deliberately created by the
managers

Flow
communication

The
flow of communication in a formal organisation is as per the
scalar-chain

In an
informal organisation communication does not follow a pre-defined
path and flows freely

Basis of Difference	Formal Organisation	Informal Organisation
*Meaning*	It is an officially defined system of roles and authority (superior subordinate relationship) in an organisation	It refers to a network of relationships that arise out of informal communication among the employees of an organisation
*Formation*	It is deliberately created by the managers.	They arise spontaneously and are not deliberately created by the managers.
*Flow communication*	The flow of communication in a formal organisation is as per the scalar-chain	In an informal organisation communication does not follow a pre-defined path and flows freely.