Solve this:
2. You are Sunil Kapoor, resident of 43/9 Geet Enclave, Delhi. You visited Dalhousie with your family during the summer vacations you had booked two double suites at lake view resort. Your stay at the hotel fell for short of the description in the brochure. Write a letter of complaint to the customer service Department to refund for your hotel stay.
Dear student,
Such questions are meant to test your writing skills and should be attempted on your own. However, these points might help you elaborate:
- I am Sunil Kapoor, a resident of 43/9 Geet Enclave Delhi who recently spent five days at your Lake View Resort Dalhousie.
- I had booked two double suites in your resort; the receipt of my booking is enclosed herewith.
- This is to bring to your notice that the resort does not live up to the facilities promised in the brochure and your offer package.
- The booking procedure was rather complicated; cash was required to book the suites even though cash less transactions have become the order of the day!
- The facilities in the resort regarding swimming pool, gymnasium and sauna bath were not up to the standard promised at the time of booking.
- My family and I were rather disappointed at the quality of food served at the restaurant of the resort.
- Kindly look into the matter and do the needful to improve the facilities.
- I would expect you to reimburse part of the booking amount meant for extra facilities (swimming pool, gymnasium and spa) that could not be utilised due to their poor condition and upkeep.
Regards
Such questions are meant to test your writing skills and should be attempted on your own. However, these points might help you elaborate:
- I am Sunil Kapoor, a resident of 43/9 Geet Enclave Delhi who recently spent five days at your Lake View Resort Dalhousie.
- I had booked two double suites in your resort; the receipt of my booking is enclosed herewith.
- This is to bring to your notice that the resort does not live up to the facilities promised in the brochure and your offer package.
- The booking procedure was rather complicated; cash was required to book the suites even though cash less transactions have become the order of the day!
- The facilities in the resort regarding swimming pool, gymnasium and sauna bath were not up to the standard promised at the time of booking.
- My family and I were rather disappointed at the quality of food served at the restaurant of the resort.
- Kindly look into the matter and do the needful to improve the facilities.
- I would expect you to reimburse part of the booking amount meant for extra facilities (swimming pool, gymnasium and spa) that could not be utilised due to their poor condition and upkeep.
Regards