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Dear student,

1) Delegation was used by Anoop Gaur in the case above. It refers to transfer of authority and responsibility by superior to his subordinate.

2) Following are main points of Delegation:
i) By delegating work to subordinates, managers can focus their attention on core areas thus it increases managerial efficiency.
ii) It motivate employees to give their best performance.
iii) It helps in the growth and expansion of the organisation as well as individuals,
iv) it improves coordinating by clearly defining working relationships

Regards

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It is delegation
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decentralisation
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I wrote delegation. But I'm not sure if I'm correct
 
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