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What are the objectives of COPRA?

The main objective of the Consumer Protection Act, 1986 is to protect the interest and safeguard the rights of the consumers which are as follows:
  • Right to be protected against the marketing of goods and services which are hazardous to life and property
  • Right to be informed about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices
  • Right to be assured , wherever possible , access to a variety of goods and services at competitive prices
  • Right to be heard and to be assured that consumers' interests will receive due consideration at appropriate forums
  • Right to seek redressal against unfair trade practices and unscrupulous exploitation of consumers
  • Right to consumer education.

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  1. the right to be protected against the marketing of goods and services which are hazardous to life and property.
  2. the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices.
  3. the right to be assured, wherever possible, access to a variety of goods and services at competitive prices.
  4. the right to be heard and to be assured that consumer's interests will receive due consideration at appropriate forums.
  5. the right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers; and
  6. the right to consumer education.
  7. the right against consumer exploitation.
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