What is meant by workload analysis and workforce analysis? Is it okay if i start from the last question for the upcoming business board examination? Thanks

In response to first part of your query, Work load analysis implies an estimation of the number and the kind of persons required for various jobs. On the other hand, workforce analysis implies an estimation of the existing persons. The two-step analysis reveals whether there is any overstaffing or under staffing in the organisation and thereby, forms the basis of the staffing process. 
In response to second part of your query, yes Denny, you can start your paper from the last question.