what is the scope for outsourcing???

Outsourcing refers to a system of hiring business services from the outside world, which were previously provided internally or from within the country. Today, organisations increasingly hire services such as legal services, music recording, book transcriptions, IT, security, teaching etc. from the foreign countries. Generally services are outsourced by the companies in developed countries to developing or underdeveloped countries.With the fast growing modes of communication, outsourcing is strengthening day by day. Nowadays, India is emerging as a favorite destination of outsourcing industries. This is because of the fact that  w age rates commanded by the labour in India are much lower as compared to that commanded by the labour having equal level of qualification in the developed countries. Also,  Indians have fairly reasonable degree of skills and techniques. Hence, they need low training period and, thus, low cost of training. Outsourcing of services benefits not just the developed countries but also, the developing countries to which the services are outsourced. These benefits are in the form of better employment opportunities, increased flow of investment, etc.

  • 0
Outsourcing comprises four segments: contract manufacture, contract research, contract sales and informatics. The term outsourcing has more popularly became associated with IT-enabled services or BPO. In fact even more popular term 'call centres' providing customer oriented voice based  services. About 70% of BPO industry's revenue comes from call-centres, 20% from high-volume, low value data work and the remaining 10% from higher- value information work. 'Customer care' accounts for the bulk of the call centres activities with 24 hrs*7days handling of in-bound and out-bound traffic.
  • -1
What are you looking for?