You are N Kipgen from Sikkim. You recently bought an electric iron from Sama Home appliances. The iron is not working to your satisfaction. Write a letter to the manager of the store requesting him/her to replace the product. Do mention the date of purchase, model number and other relevant details.

Dear Student,

7, Kapil House
Sikkim
16^th June, 2019

To
The Manager,
M/s Sama Home Appliances
Chandni Chowk,
Delhi

Subject: Complaint regarding an electric iron

Sir,
I have received an electric iron, Philips KY214, that I ordered from your store on 1^st June, 2019. I am very sorry to say that the electric iron is in a very bad condition. The cord of the iron is broken and the heating plate has lots of scratches. The product seems to be a used one. I am highly disappointed because of this.

I am returning this iron in its original condition in which I have received it. Your store is known for its reputation and credibility. I request you to replace this damaged iron with a new one. In the past also, I have purchased many products from your store but this kind of thing has never happened. I am sure you will look into this matter and resolve it at the earliest.  

I am looking forward to an early reply from your end. I hope to receive a new electric iron in perfect condition. Please replace it at the earliest and oblige.

Thanks,
Yours Faithfully,
N Kipgen

Hope this information will clear your doubts about topic.
If you have any more doubts just ask here on the forum and our experts will try to help you out as soon as possible.
Regards