You are the manager of a reputed firm. A consignment sent by you to one of your regular customers was returned with a letter complaining of the inferior quality of goods. Write a letter of apology, explaining the causes and the plans for replacement.
Subject: Apology letter
This is in reference to your letter dated 23 February 2014 in which you had complained about the goods supplied by our company. I hereby submit my apology for the same.
As per your complaint, the goods sent by us were in poor condition and a few pieces were damaged too. I would like to make it clear that the goods supplied by us were thoroughly checked by us and were in a good condition. The damage was done during the transit. The road carrier company through which we sent the goods is new and we have started working with them recently. We have got complaints from some other companies also regarding the carelessness and mishandling of the goods during transit.
We have already taken action and have also cancelled our contract with them. I apologise for the same and assure you that the goods which have been damaged will be replaced as soon as possible. Kindly forgive us and give us a chance to rectify our mistake. We would really be grateful to you.