I)Read the following passage carefully and completethe following sentences:

Effective speaking depends on effective listening.it taking energy to concentrate on hearing and understanding what has been heard . incopent listeners fail in a number of ways. first they may drift and finally they let their personal feeling about the speaker or the subject override the significance of the message which is being sent
what can a listener do to be effective? the first key to effective listening is the art of concentration . if a positively wishes to concentrate on receiving a message his chances of success are high . it may need determination some speaker are difficult to follow either because of voice problem or because of the form in which they send a message .there is then a particular need for the determination of a listener to concentrate on what is being said .note-taking has been recommended as aid to the listener . it also helps the speaker . it gives him confidence when he sees that listenters are sufficiently interested to take notes ; the patterns of eye contact when the note-taker looks up can be very positive;and the speaker's timing is aided - he can see when a note-taker is writing hard and can then make effective use of pauses. posture too is important consider the impact made by a less competent listener who pushes his chair backwards. uprigh posture helps a listener's concentration. at the same time, it s seen by the speaker to be positive feature amongst his listeners. effiective listening skills have an impact on both the listener and the speaker.

(a)Effective listening skills form _________.
(b)Energy is needed to concentrate on _______.
(c)An ineffective listener fails to receive the correct message ________.
(d)Measure like good posture and note-taking should be adopted to be ______.
(e)Effective listening skills help ________.